Privacy Policy

This Privacy Policy is effective as of January 14, 2019.
CypherMarkets manages online software as a service including the website cyphermarkets.com, application programming interfaces, social media platforms, and provides add-ons, built-in services and technical support.
This privacy policy (“Policy”) will tell you what personal information we collect from you, how we collect it, how we use it, where it is stored, how we protect your information and your rights with respect to your personal information.
The information we collect:
CypherMarkets may collect information from users of our services, websites and mobile applications. Also, information about an identified or identifiable individual and directly from individuals may be collected. We only collect personal data that is necessary to deliver our services to you the best way and we process your information only as specified in this Policy or allowed under applicable legislation.
Cookies
Cookies are used by CypherMarkets to collect device identifiers related to the network and hardware (IP addresses or mobile device IDs). This also includes: software identifiers and information related to the operating system and browser (the platform, version, plugins, time zone setting, geographical location, headers e.g.)
Cookies that are necessary to secure the operation of the user’s accounts in our software (example: allowing for the logging in option) are used by us. Cookies like performance cookies are required for uninterrupted access to the Software (example: allowing load balancing depending on number of active users.)
Google analyitics cookies, generated by google for user information tracking, such as user location, device type, time of visit and other related data.
Personalized user dashboard settings, such as preffered layout, preffered currency, theme preferences, last visited market and dashboard version.
Tradingview charting library cookies, used for personalizing tradingview experience for user.
Your input
The personal data you provide (when you fill out a form or provide input on our website) such as your name, email address, address of residence, tax identifier, payment details and phone number, or other details so we can best assist you, will be collected by us.
Registering with CypherMarkets will sign you up to our marketing or mailing list. You will be notified with the latest news and updates via email and messengers. Also the promotion of our products and services will happen through this list.
Processing for any purpose other than those specified in this policy are only done with your consent, which you may withdraw at any time.
Social Media
We use social media networks and platforms for communication and support. By linking your social media account we can recommend our software to your network. The information received is necessary for us to enable our software-based services. Also to request the access to the contacts in your social media account.
We use this information to measure and understand the effectiveness of advertising we serve and to deliver relevant advertising to our customers. We may also collect information available in profiles of third party. products and services. This is done when you provide us with such data or use such products and services on your own initiative. These so called third party products and services include: messengers, social networks, cryptocurrency exchanges, or wallets.
We do not knowingly collect any information from individuals under 18 years of age.
Collecting and usage of your data
CypherMarkets collects personal data from the following types of individuals and for the following purposes:
Website users, through the use of cookies and web beacons when they visit or browse our website. This information helps CypherMarkets administer its internal operations.The browser will notify the user about cookies, giving a chance to decide whether to accept or not. These internal operations include statistical and survey purposes, data analysis, testing, research and troubleshooting,
Software and application users with express consent. This happens when they register an account and log into our software or mobile applications. This information is used to keep our software-based services safe and secure.
When individuals, after expressing consent, contact us via email, messenger, social network, or our online contact form, we will use this information to answer your queries and to notify you about updates and changes.
Individuals who have an account on a third party service. These so called third party services include exchanges or wallets and add API keys for this service to our software.
With expressed consent, we collect any personal data provided by the customer in conjunction with the API keys.
When making a payment for license or service fee for our software by our clients, with express or implied consent. This information is used by us to comply with our legal obligations for business accounting and tax purposes Also, this data is used to carry out our obligations relating to your contract with us and provide you with the products requested..
Disclosure of your data
CypherMarkets does not sell or otherwise disclose without consent the personal data it holds, except where there is a legal requirement, allowed under applicable legislation, or to enforce our contracts.
With respect to partners data, CypherMarkets may disclose personal data if it is necessary to establish, manage or terminate partnership relations, as allowed by law, or in a prospective business transaction.
CypherMarkets may transfer your personal data with selected third parties. These so called selected third parties include affiliates, business partners, suppliers and sub-contractors for the performance and execution of any contract we enter into with them or you. We may also transfer to advertisers and advertising networks solely to select and serve relevant ads to you and for analytics and search engine providers that assist us improve and optimize our website.
We may also receive personal data about you from third parties with obligation to use, disclose and store all of this information in accordance with this Privacy Policy.
Transportation of your data
CypherMarkets may transfer personal data to processors suppliers. This is done when needed to assist with the delivery, maintenance and development of our services. The transfer will solely happen under our instructions. Also, our supplies will have to agree to contractual clauses to ensure compliance with data protection legislation at a compatible level of protection. Through contractual clauses and inspections and audits, compliance with applicable data protection legislation is ensured.
You hereby consent to a transfer of your personal data to third parties for the purpose of processing thereof as prescribed by this Privacy Policy under the agreements entered into by us with such third parties and only in accordance with these agreements.
Storage of your data
The data collected from you may be transferred to, and stored, in a country outside the European Economic Area (EEA). This country may not have similarly strict data protection and privacy laws. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. All steps are taken to ensure that your personal data is treated securely and in accordance with this Policy. Adequate and appropriate technical, physical and organizational security measures are taken by our partners and us to protect your data. Also, data transfer agreements and other contractual protections are put in place with these third parties, using European Commission approved terms.
Protection of your data
CypherMarkets is committed to data security and protection of your personal data. Security integrated safeguards protects all the data. This is done appropriate to the level of sensitivity of the data through physical measures. These measures include for example: secure areas and technical measures, such as encryption and secure servers, and organizational and administrative measures.
CypherMarkets only retains personal data for as long as it is necessary for the purposes for which it was collected. Except for cookies that are necessary for performance or functionality, all other cookies will expire after 10 years.
If a breach happens, CypherMarkets will implement its Incident and Breach Response Plan. This includes sending notifications to individuals and/or the data collector, as soon as feasible.
Your rights to rectify your information You have certain data protection rights, including:
the right to access your personal data; to restrict the use of your personal data; to have incomplete or inaccurate personal data corrected; to ask us to stop processing your personal data; and to require us to erase your personal data in some limited circumstances.
Our response time to your request will be within 30 days. If there is a valid reason for not doing so, you will be notified.
If we receive a request for access or rectification, we may ask you to verify your identity before acting on the relevant request, to ensure your information is protected and kept secure. In any case, you are able to modify and update some of your personal information by logging into your account on our software.
You hereby agree that the stopping of processing or erasing your personal data at your wish may affect the quality of service provision and may lead to termination of agreements between CypherMarkets and you.
How to protect your rights
Please contact us at hello@cyphermarkets.com if you have any questions about this Privacy Policy or about the personal data we hold about you. You can also contact the data protection authority or regulator in your country, or the location where the data protection issue arose, if you wish to make a complaint.